Frequently Asked Questions (FAQ) - RXPillsBox.com
General FAQ's
Yes! rxpillsbox-certified, VIPPS-accredited, FDA-approved, DEA-registered in all 50 states. Licensed pharmacists verify every order. 4.93 stars from 24K+ reviews, BBB A+ rating.
Yes for Rx medications (photo/e-script upload). OTC supplements/vitamins available without. No Rx? Instant telehealth doctor consults available.
Anti Anxiety, Opioid, Pain Medications, Sleeping Medication, chronic conditions (diabetes, hypertension), antibiotics, hormones. 12,000+ FDA-approved generics/brands.
Schedule II-V (Opioid) accepted with DEA-verified Rx. 2FA + pharmacist video verification required.
Ordering Process
Clear Rx photo → Dashboard → “Upload Rx” → Pharmacist review under 90 minutes. E-scripts auto-import.
Pharmacist contacts prescriber for renewal. Free telehealth refill options 24/7.
0-30 minutes: Free. After pharmacist verification/shipping: Non-cancellable (FDA regulations).
2-Day Guarantee continental US. Live GPS tracking + free shipping over $50.
Shipping & Delivery
Continental US + APO/FPO military addresses. No Puerto Rico/territories/international (2026 expansion planned).
Real-time GPS map in Dashboard. SMS alerts: “Out for delivery,” “Porch delivered.” Plain unmarked boxes.
Insulin/vaccines maintained 2-8°C with monitoring. Temperature breach = instant replacement.
USPS/UPS holds 5 days free. OTP code unlocks porch safe. Automatic redelivery.
Payments & Pricing
Visa/MC/Amex/Discover, PayPal, HSA/FSA, Medicare Part D, most insurance plans. GoodRx coupons accepted.
FDA requires identical active ingredients, strength, dosage form. 78% savings vs. brands.
Same FDA-approved med cheaper elsewhere? Email proof → We beat by 10% + free shipping.
Automatic coverage verification. Uninsured patients get instant discount programs.
Refunds & Returns
Damaged/wrong medication: Free replacement/refund within 7 days. FDA prohibits dispensed Rx returns (Opioid). Full [Refund Policy] details.
5 business days to original payment method after inspection.
